Last updated: January 1, 2026
This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our online casino services in New Zealand.
We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the Privacy Act 2020 and other applicable New Zealand legislation.
We collect personal information that you voluntarily provide when creating an account, making deposits, or contacting our support team. This includes your name, email address, phone number, date of birth, and residential address.
For identity verification purposes, we may also collect copies of government-issued identification documents, utility bills, and payment method details as required by New Zealand anti-money laundering regulations.
We automatically collect technical information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, and pages visited on our site.
Cookie data and similar tracking technologies help us improve your gaming experience and provide personalized content relevant to New Zealand players.
Your personal information is used primarily to provide and maintain our online casino services. This includes processing your account registration, managing deposits and withdrawals, and ensuring compliance with New Zealand gambling regulations.
We use your data to verify your identity and age, as required by the Gambling Act 2003. This helps us maintain a safe and responsible gaming environment for all New Zealand players.
Marketing communications may be sent to you based on your preferences, including promotional offers and updates about new games or services available to New Zealand customers.
Technical information helps us analyze website performance, detect fraudulent activity, and improve the overall user experience on our platform.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is shared only when necessary to provide our services or comply with legal obligations.
Authorized service providers may have access to your information to perform functions on our behalf, such as payment processing, customer support, or technical maintenance. These providers are bound by strict confidentiality agreements.
We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies when required by New Zealand law or to investigate suspected fraudulent or illegal activities.
In the event of a business merger, acquisition, or sale, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data during transmission and storage.
Our servers are hosted in secure facilities with appropriate physical and electronic safeguards. Access to your personal information is restricted to authorized personnel who require it to perform their job functions.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically maintained while your account remains active.
Transaction records and identity verification documents are retained for seven years after account closure, as required by New Zealand anti-money laundering and countering financing of terrorism regulations.
Marketing data may be retained until you withdraw consent for marketing communications or request deletion of your information, subject to legal retention requirements.
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you. You may also request correction of any inaccurate or incomplete information.
You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs. You also have the right to withdraw consent for marketing communications at any time.
To exercise these rights or if you have concerns about how we handle your personal information, you may contact our Privacy Officer using the details provided in the Contact Information section below.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for basic site functionality and cannot be disabled.
Analytics cookies help us understand how visitors interact with our site, allowing us to improve performance and user experience. Marketing cookies may be used to deliver relevant advertisements based on your interests.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality and your ability to access some features.
Our website may contain links to third-party sites, including payment processors and affiliate partners. We are not responsible for the privacy practices of these external sites.
Some third-party services, such as payment gateways and customer support platforms, may collect information directly from you. These services operate under their own privacy policies.
We recommend reviewing the privacy policies of any third-party services before providing your personal information.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. Material changes will be communicated through our website or direct notification to registered users.
The revised policy will be effective immediately upon posting, unless otherwise specified. Your continued use of our services after changes are made constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Email: [email protected]
Phone: +64 9 363 6000
Address: Privacy Officer, SkyCity Entertainment Group Limited, 86 Federal Street, Auckland 1010, New Zealand
We will respond to your inquiry within 20 working days, as required by New Zealand privacy legislation.
For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.
